Frequently Asked Questions

Shopping Basics

You can always contact us through our Contact Page or you can send us an email at [email protected] and we’ll do our best to reply as soon as we possibly can.

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Buyer’s Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Payments

We accept:

  • Credit cards through Stripe (Mastercard, Visa, American Express, Discover & Diners, China UnionPay (CUP), Japan Credit Bureau (JCB)).
  • PayPal.

Yes, we support several card brands, from large global networks like Visa and Mastercard.

Shipping & Returns

We offer Free Standard Shipping on all orders.

No, we currently only ship to the United States of America.

We do our best to deliver your items as fast as possible while offering free shipping in all of our orders. Items are shipped directly from the US so they usually take 4 to 10 days to arrive, but depending in stock and availability some items may take up to 45 days to arrive.

You can always check the progress of your package in the Order Tracking Page.

We offer easy refunds. You just have to email us at [email protected] and provide your order number and the name of the items you’d like a refund on. You can read our Refund Policy for more details.

Contact

Still have questions?